BLACKSTONECOMPUTERS
Mon–Sat, 10am–7pm Ask the engineer Call now

On-site computer repair · High Wycombe & the Chilterns

Your computer fixed at home, usually the same day.

An experienced engineer comes to your house, finds the fault in front of you and quotes one fixed price before touching anything — screens, charging ports, drives and Windows faults all repaired at your kitchen table. Thirty years in the trade, working across Buckinghamshire and the Chilterns. Nothing is ever sent away to a third party.

  • No fix, no fee
  • Fixed price, not hourly
  • Open until 7pm
  • 30 years' experience

Buckinghamshire based. Every job is done by the engineer who answers the phone.

Speak to the engineer

07896 071784

Straight through to the person who'll do the work — no call centre, no ticket number. Monday to Saturday, 10am–7pm.

Prefer to text or WhatsApp?

07896 071784

Send a photo of the fault or the error message and you'll get a price back, usually within 30 minutes.

A laptop opened up on a bench with the battery, cooling fans and heat pipes exposed.
Experience
30 years
Based in
High Wycombe
No travel charge
15 miles
Open
Mon–Sat, 10–7

Symptoms

Find your fault below — if it's on this list, it's a job we do most weeks.

You don't need to know what's wrong with it. Describe what it's doing and you'll get the likely cause and the price over the phone, before anyone sets off.

Laptops

  • Cracked, black or flickering screen
  • Charging port wobbles or won't charge
  • Dead — no lights, no fan, nothing
  • Cracked hinge or lifting bezel
  • Fan roaring, case too hot to hold
  • Tea or water spilled on the keyboard
  • Battery lasts minutes, or won't charge
  • Keys missing or trackpad unresponsive

Windows & Desktops

  • Blue screen or boot loop on startup
  • Painfully slow, freezing all day
  • Pop-ups, hijacked browser, ransom message
  • Stuck after a Windows update
  • Forgotten Windows or email password
  • No display, beeping, or won't start up
  • Needs an SSD or memory upgrade
  • Old PC too slow for Windows 11

Data, Wi-Fi & Printers

  • Photos or documents lost after a crash
  • Clicking hard drive, drive not detected
  • Dead USB stick or memory card
  • Wi-Fi dropping, or dead spots upstairs
  • Broadband slower than you pay for
  • Printer permanently "offline"
  • Moving house — set everything up again
  • New laptop — move files from the old one

Prices

Published prices, because the quote shouldn't be the stressful part.

Every price below is the total — the visit is included and there is no callout fee on top. No hourly meter, no "we found something else" phone call.

  • We fix itThe price below. Nothing else.
  • We can't fix itYou pay nothing.
  • You'd rather not go ahead£35 for the visit.
Every price includes the visit — nothing is added for turning up
JobTotal priceUsually takes
Virus & malware removal£751–2 hours
Slow PC tune-up£751–2 hours
Laptop screen replacement£60 + screenUnder an hour, on site
Charging port / DC jack repair£85Same day
SSD upgrade, Windows & files cloned£85 + driveAbout 2 hours
Windows reinstall, files preserved£952–3 hours
Keyboard replacement£65 + partUnder an hour
Fan clean & thermal repaste£701 hour
Home Wi-Fi survey & fix£851–2 hours
New computer setup & data transfer£851–2 hours
Data recovery, drive still workingfrom £95Same day
Data recovery, failed drivefrom £150Quoted after diagnosis
Anything not listed above£65 / hourFirst hour minimum

Where a job needs a part, you'll be given one all-in total for the job — part fitted, tested and guaranteed — before anything is ordered or started. Beyond 15 miles of High Wycombe there's a £15 travel charge, and Sunday emergency callouts are £30 on top. Business and multi-machine rates on request.

Apple & Mac

Mac repair, and a straight answer on what's worth fixing.

Thirty years of Macs, from the magnetic-glass iMacs upward. We handle macOS, adware, migrations, data and hardware on the serviceable generations — and where a machine isn't economic to repair, you'll be told that plainly rather than quoted for it. Apple will quote £600 for a job that sometimes isn't worth £100. Working out which of the two you've got is part of the visit, on the same terms as everything above — no fix, no fee.

A MacBook Air open on a wooden desk.
Every price includes the visit — nothing is added for turning up
JobTotal priceUsually takes
macOS, adware & data
Adware & browser hijack removal£851–2 hours
Slow Mac tune-up£851–2 hours
macOS reinstall, files preserved£1052–3 hours
Moving everything to a new Mac£951–2 hours
Full data backup before any work£651 hour
Time Machine set up properly£651 hour
Data recovery, where the Mac still powers onfrom £110Same day
Hardware · 2015 and earlier
MacBook screen replacement, pre-retina£95 + screenAbout an hour
Retina display assembly, 2012–2015QuotedPart cost dominates
MacBook SSD upgrade, 2012–2015£115 + driveAbout 2 hours
iMac drive upgrade, 2011 and earlier£115 + driveAbout 2 hours
External SSD set up for extra storage£55 + driveUnder an hour
Something else, or not sure what's wrongJust askDiagnosis first, then a price

Worth knowing about newer Macs. If your Mac powers on at all, we can almost certainly get your data off it. But from 2018 onward the storage is soldered to the board and encrypted to a security chip on it — so if that board has died, the data has died with it, and nobody can recover it whatever they charge you. The only real insurance is a backup, which is why Time Machine is on the list above at £65.

Builds, upgrades & networking

We don't only fix broken ones.

Repairs are most of the week, but not all of it. New machines built to a brief, gaming rigs made to run cool and quiet, and networks that reach the whole building — all on-site, all with the same fixed-price-before-we-start rule. These are quoted rather than listed, because a build is only ever as expensive as the parts you choose. Ask and you'll get a written spec and a total.

Custom builds

  • A PC built to your budget, not a shop's margin
  • Office and home machines that'll last ten years
  • Workstations for CAD, video or photo work
  • Quiet builds for a living room or bedroom
  • A second opinion on a spec you've been quoted
  • Windows, drivers and your files set up before we leave

Gaming PCs

  • Graphics card upgrades, fitted and tested
  • Frame rates dropping, or stuttering mid-game
  • Thermal throttling — loud fans, hot case, crashes
  • Power supply too small for a new card
  • Full strip, clean and repaste on an older rig
  • AIO cooler failed, or a pump gone noisy
  • Storage filling up — more NVMe, files moved over

Networking & business

  • Mesh Wi-Fi that actually covers the top floor
  • Wired points run to an office, loft or outbuilding
  • Shared drives and a NAS the whole office can reach
  • Backups that run on their own and get checked
  • A printer everyone can see, including from phones
  • New starter set up, or a leaver's account handed over
  • Several machines on one visit, priced as one job

Nothing above has a published price, and that's deliberate. A build follows the parts, and a network follows the building. Tell us roughly what you want to spend and what the machine is for, or how many rooms need covering, and you'll get a proper itemised quote — free, in writing, with no obligation and nothing bundled in that you didn't ask for. Ask the engineer or ring 07896 071784.

Inside a gaming PC: graphics card, memory modules and a liquid cooler.

For businesses

No contract, no retainer, no monthly per-user bill.

Most IT companies want a three-year agreement and a price per head before they'll answer the phone, and none of them will come out to a four-person office for one broken laptop. We will. Offices, shops, surgeries, practices, salons, trades and anyone running a business from home — up to about twenty-five machines, which is the point where you genuinely do want a full-time provider, and we'll tell you so.

  • No agreement to signYou pay for the work and nothing between jobs.
  • The same engineerOne person who learns your setup and remembers it.
  • Invoiced, not chasedOn completion, or monthly once we know each other.

The work is the obvious things and the awkward ones: the laptop that's stopping someone working today, new starters set up and leavers handed over, machines replaced or built to a spec, Microsoft 365 and email moved without losing a mailbox, shared drives and backups that get tested rather than assumed, and a printer the whole office can reach. Visits are in working hours so nothing waits until Monday — or out of hours if the job means downtime you can't afford. What you won't get is a promised response time. One engineer can't be in two towns at once, so you'll get a straight answer on when we can be there instead of a number in a contract that gets broken on the day it matters. Ask the engineer or ring 07896 071784.

How a callout works

Three steps, and you keep your computer the whole time.

You describe the fault

Call or text a photo of the error. You'll get a likely cause, a fixed price and an arrival window on that first conversation.

The engineer comes to you

Home, office or kitchen table. Common screens, drives and charging ports are carried in the van, so the part is usually already there.

You pay once it works

Tested in front of you, then card or bank transfer. Your files never leave your house and nothing is sent away.

An engineer's hands using a precision screwdriver inside an open laptop at a table.
A replacement SSD being fitted into a laptop, with a bit set open alongside.

Where we come out to

15 miles of High Wycombe, with no travel charge.

Across High Wycombe, the Chiltern villages and down into south Bucks. Not sure if you're in range? Call and ask — if you're just outside it, you'll be told honestly rather than quoted a travel fee.

  • Up to 15 milesNo travel charge
  • 15 – 25 miles£15 travel
  • Beyond 25 milesBy arrangement
N 5 miles Hazlemere Prestwood Great Missenden Wendover Amersham Chesham Princes Risborough Chinnor Thame Stokenchurch Marlow Henley-on-Thames Maidenhead Bourne End Beaconsfield Gerrards Cross Denham Iver Burnham HIGH WYCOMBE

Towns covered 5 / 10 / 15 miles Base · High Wycombe

Towns we cover

  • High Wycombe
  • Amersham
  • Marlow
  • Beaconsfield
  • Chesham
  • Princes Risborough
  • Great Missenden
  • Prestwood
  • Hazlemere
  • Bourne End
  • Lane End
  • Stokenchurch
  • Wendover
  • Chinnor
  • Gerrards Cross
  • Flackwell Heath
  • Tylers Green
  • Downley
  • Naphill
  • Holmer Green
  • Thame
  • Maidenhead
  • Henley-on-Thames
  • Denham
  • Iver
  • Burnham
  • Stoke Poges
  • Farnham Common
  • Taplow

Questions welcome

Ask the engineer.

A price, a second opinion, or just whether an eight-year-old laptop is worth repairing at all. Ask away — it goes straight to the person who'd do the work, and there's no obligation to book anything.

  • A straight answer within 2 hours — and a fixed price too, if the fault is clear enough to price.
  • Happy to say "don't bother" if a repair isn't worth your money. You'll get the honest answer, not the profitable one.
  • Your details go to the engineer and nowhere else. Never sold on, never added to a mailing list — here's exactly what we do with them.
  • In a hurry? Phoning is still faster — 07896 071784.

No deposit, no card details, and no obligation to book.

Common questions

The things people ask before they ring.

Do you come to my house?
Yes. Every repair is carried out in your home or office, usually at the kitchen table. Nothing is taken away or sent to a third party, so your files never leave the house.
How much is a laptop screen replacement?
£60 covers the fitting, and the screen itself depends on the machine — a standard 15" laptop panel is a good deal less than a high-resolution or touchscreen one. Tell us the make and model and you'll get one all-in price for the job, fitted and guaranteed, before anything is ordered. Most screens are replaced in under an hour, on site.
Is there a callout charge on top of the price?
No. Every published price is the total and includes the visit. If we can't fix the fault you pay nothing at all. If we can fix it and you decide not to go ahead, it's £35 for the visit and that's the end of it.
Can you recover photos from a dead laptop?
Usually, yes. If the drive still responds, recovery starts at £95 and is normally done the same day. If the drive has failed mechanically it starts at £150, and we quote properly once we've seen it.
Which areas do you cover?
Everywhere within 15 miles of High Wycombe with no travel charge — Amersham, Marlow, Beaconsfield, Chesham, Princes Risborough, Great Missenden, Wendover and the villages between. Between 15 and 25 miles there's a £15 travel charge.
Do you work on Macs as well as PCs?
Yes — thirty years of them. macOS problems, adware, slow Macs, migrations to a new machine, data work and backups on any Mac. On hardware, 2015-and-earlier machines are fully serviceable: screens, drives and upgrades. From 2016 onward Apple soldered the memory and storage to the board, so those are board-level jobs rather than component repairs — we'll diagnose yours and tell you whether it's economic before you spend anything.
My newer MacBook won't turn on. Can you get my photos back?
If it powers on at all, almost certainly — we connect it to another Mac and copy everything off, from £110. If the logic board itself has died on a 2018-or-newer Mac, the answer is harder: the storage is soldered to that board and encrypted to a security chip on it, so the data has gone with it. Nobody can recover that, whatever they charge you. We'd rather tell you straight than take your money. It's also why we'll happily set Time Machine up properly for £65 on a machine that's still working.
Do you support small businesses without a contract?
Yes, that's rather the point. There's no agreement to sign, no retainer and no monthly charge per person — you pay for the work and nothing between jobs. It suits offices, shops, surgeries, practices and anyone running a business from home, up to roughly twenty-five machines. Repairs, new starters, machines built or replaced, Microsoft 365 and email migrations, shared drives, networking and backups that get tested. Visits are in working hours so nothing waits for the weekend, and several machines on one visit are priced as one job. We don't offer a guaranteed response time, because one engineer can't be in two places at once — you'll get a straight answer on when we can be there.
Do you build custom and gaming PCs?
Yes, and we'd rather build you one than sell you a machine you don't need. Tell us what it's for and roughly what you want to spend and you'll get an itemised spec with a single total — parts, build, Windows and your files moved across, set up in your house. Gaming rigs are the same: graphics card upgrades fitted and tested, power supplies matched to the card, and the cooling sorted so it isn't throttling halfway through a session. Quoted rather than priced on the list, because the parts set the price.
Can you sort out Wi-Fi and networking for a business?
Yes. Mesh Wi-Fi that reaches the whole building, wired points run to an office, loft or outbuilding, shared drives and a NAS the office can get at, and backups that run on their own and get checked rather than being forgotten. Several machines on one visit are priced as one job rather than one at a time.
What are your opening hours?
Monday to Saturday, 10am to 7pm, so you don't have to take time off work. Sundays are kept free for emergency callouts, charged at £30 on top of the job price.
What if the job I need isn't on your price list?
Just ask — the lists cover what we're called out for most, not everything we do. Anything not listed is £65 an hour with a first-hour minimum, and you'll be given a firm figure before any work starts. Business and multi-machine work is quoted separately.

Customer reviews

What customers say.

Three slots left empty for real Google reviews as they come in. Invented testimonials are the fastest way to look like every other cheap repair site — and Google's own rules forbid marking up reviews you wrote yourself.

Review slot 1

Paste the review text, then the customer's first name and town. Pick one that names a specific fault and how fast it was sorted.

Review slot 2

Choose a different service from the first — a data recovery or Wi-Fi job, so the pair cover more than screens.

Review slot 3

A business customer if you have one. It signals you handle more than home PCs.

Still broken?

Describe the fault and you'll have a price in minutes.

Lines open Monday to Saturday, 10am–7pm, with Sundays kept free for emergencies. If the engineer is under a desk when you ring, you'll get a call straight back.

07896 071784 Text a photo instead